Citi Business News has learnt the National Communications Authority (NCA) has begun investigating the current challenges facing subscribers of Vodafone in loading top up credit.
In the last two weeks there has been growing dissatisfaction among customers of Vodafone over the challenge.
Some Vodafone subscribers who spoke to Citi Business News vented out their frustration at what they described as ‘poor quality service’ in the past days.
While it appears to be some technical challenges the telecom giant may be facing, the Director of consumer and corporate affairs of the NCA Nana Defie Badu tells Citi Business News the NCA is engaging the company to solve the issue.
‘The NCA is aware that Vodafone is facing some challenges, we have been engaging them on the matter’.
According to Nana Defie Badu, there will be a public statement from the NCA in due course on the matter.
“They come back to us almost on a daily basis regarding the issue and how far they’ve gone, what they intend to do to fully resolve the issue, as at now we are yet to hear from Vodafone so we can come out with a public statement” she explained.
Meanwhile Vodafone in a text message to its subscribers apologized for the challenge and dished out 20 Mega Byte of data to customers.
‘We sincerely apologize for the top up challenge you experienced a few days ago. Enjoy 20 MB to browse the internet from now till tomorrow’